If you are a frequent flyer, you have probably experienced that unpleasant anger you feel each time you stare at the conveyor belt, hopping nervously and looking enviously at a fellow passenger who has already picked up his luggage. A number of bags on the conveyor is getting less, the crowd around the belt is leaving and you desperately face the fact that your luggage is lost. If you are of bad luck, one voyage is more than enough to experience something like that. You wonder what to do. Regardless of the airport where this has happened or the airline you were aboard, your first step should be to go to the airport’s Lost & Found office. Look for the sign LL which is usually used for lost and found luggage. At Sarajevo International Airport the Lost & Found office is located in Terminal building, visibly marked and easy to find. After you leave the luggage claim area and pass Customs control, you will see the office. Working hours of Lost & Found office have been adjusted to the opening hours of the Airport. Time for picking up the luggage is limited: 08:00 - 11.00 17:30 - 20:00
The Lost & Found office at Sarajevo Airport is equipped with an exceptionally sophisticated computer system for tracing the lost baggage (WORLD TRACER), run by well trained and kind staff. It is also useful to know that this is the place where arrive not only the bags lost during flights but all the other items forgotten within the airport facilities (for example, screening point at the entrance to the Terminal (which does not include screening performed by the police at gates), restaurant, toilette, waiting rooms, etc.), as well as the stuff forgotten in aircraft. Once your luggage has been found, you can arrange with the personnel how to pick it up.